Last updated: January 2026
1. Overview
At MaxTu Cybersecurity, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued.
2. Subscription Services
Subscription fees are billed in advance
You may cancel your subscription at any time before the next billing cycle
Once a billing cycle has started, fees are generally non-refundable
3. One-Time Services
Fees for one-time services (such as security audits, consulting, or configuration work) are non-refundable once the service has begun or been delivered.
4. Exceptional Cases
Refunds may be considered in exceptional circumstances, such as:
Duplicate payments
Technical errors caused directly by our systems
Refund requests are reviewed on a case-by-case basis.
5. Refund Processing
Approved refunds are processed using the original payment method
Processing time may vary depending on the payment provider
6. How to Request a Refund
To request a refund, contact us within 7 days of the payment date at:
support@maxtu.net
Please include your account details and payment reference.
7. Policy Changes
We reserve the right to update this Refund Policy at any time.